Before the Exam

Find out when and how your exam will be administered.
- If the exam is administered in Proctorio, please see the Student Proctorio Exam Checklist .
Confirm you have the necessary working equipment (i.e. webcam, microphone, ID, printer, scanner, etc.) 
This is subject to the exam configuration set forth by your instructor. Not all exams or courses will have the same configurations.
Visit https://speedof.me to test your current internet connection and if it meets the recommended minimum speed of 5 Mbps.
Use a wired internet connection if possible: wireless internet is more prone to disconnections and latency.
Check your computer and internet browser to make sure they are up to date .
If you have approved accommodations for the exam, verify your exam accommodations with the Accessibility Services Office and teaching staff.
If you're using a laptop, be sure it is charged before beginning the exam. Keep your laptop plugged in during the exam. 
Note the exam window and exam time allotted.
Clear your browser history, close all unnecessary programs, and restart your computer before your exam.

During the Exam

Have Harvard DCE Online Support contact info handy .
Do not open your Canvas exam in multiple windows or tabs. Competing browser sessions interfere with how Canvas saves your quiz responses. 
Keep an eye on the little timer on the right side of the exam page for how much time you have left .
Once you enter the exam, the clock begins to run, whether or not you are in the exam.
Do not click the Submit button until you have completed the entire exam.

Phone: 617-998-8571
Email:AcademicTechnology@dce.harvard.edu

For Online Support Office Fall & Spring Term Hours
For Online Support Office Summer Term Hours