Before the Exam

If you are not familiar with taking an online exam please review our general guidelines on taking online exams.
Visit Proctorio's website to Get Set Up and Find Support from Proctorio.
Take the Proctorio Readiness Quiz for each course that is running Proctorio. Each course may have different exam settings .
- Chrome, Microsoft Edge, Brave, or Opera web browser must be used when taking an exam or quiz with Proctorio.
- If you haven't already installed the Proctorio extension, the Proctorio Readiness Quiz will initiate the installation.
- Use a personal computer. A work computer may restrict the ability for Proctorio to function properly.
- A VPN should not be used when taking a Proctorio quiz or exam.
- After you take the Proctorio Readiness Quiz, review quiz results for valuable Proctorio information.
If you have approved accommodations for the exam, verify your exam accommodations with the Accessibility Services Office and teaching staff.
Proctorio may not work in China. If you cannot use a compatible browser or Proctorio, contact the Online Exam Office at distance_exams@extension.harvard.edu to make alternative exam arrangements. See the Exam Types and Policies page for more information.

Preparing Your Equipment

Start Fresh: Clear browser cache, close all other computer programs, and restart your computer.
Lighting: The room should be bright enough to be considered “daylight” quality. Overhead lighting is preferred. If overhead lighting is not available, the source of light should not be behind you.
Wired Internet Connection: Wireless internet is more prone to disconnections and latency.
Proctorio Readiness Quiz: Take the Proctorio Readiness Quiz on the same computer, in the same location, and around the same time as your exam.

Why?

During the Exam

Relax. Give yourself plenty of time and be prepared to troubleshoot issues if needed.
Do not open your Canvas exam in multiple windows or tabs.
Do not click the Submit button until you have completed the entire exam.
Know how to contact Proctorio Support and Harvard DCE Online Support.

Oh no, something went wrong!

If you are unexpectedly removed from the exam for any reason before the timer has expired, try re-entering the exam immediately.
If you see a warning message about a connection issue during your exam, you should exit the exam, check your internet connection, and try re-entering to avoid losing work.
If Canvas asks you for an access code, this means Proctorio is not running.
- Please follow the Get Set Up and Find Support from Proctorio webpage to successfully install a supported browser and the Proctorio extension .
Proctorio Live Chat is available via the shield icon in the top right corner of your browser (only present after the extension is installed)
- Website Live Chat: https://proctorio.com/support (must be on a supported browser)
Proctorio support can also be reached via phone at (866) 948-9248.
Call Harvard DCE Online Support for help and to log an issue that occurred:
If possible, email a copy of your exam to the teaching staff as a record of your work as soon as you can, and include a brief explanation of the problem.

Proctorio Support 24/7

In browser Live Chat: via the shield icon (only present on quiz pages after the extension installation)

Contact Proctorio via phone at (866) 948-9248
Website Live Chat: https://proctorio.com/support (must be on a supported browser)
Email: support@proctorio.com